Job Description
Join our dynamic team as an Entry-Level Customer Service Representative with comprehensive training provided and immediate hire opportunities in Dallas, TX! No prior experience required – we invest in your success through our structured onboarding program. Enjoy competitive pay, career advancement pathways, and a supportive work environment in one of America's fastest-growing tech hubs. Start your career journey today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using our proprietary CRM system
- Document interactions accurately in our ticketing system
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Passion for customer service excellence
- Must be authorized to work in the US