Job Description
Join our award-winning team as an Entry Level Customer Service Representative! No experience necessary – we provide comprehensive paid training to launch your career in tech support. Global Tech Solutions is a Seattle-based innovator committed to employee growth and customer excellence. You'll gain valuable skills while supporting Fortune 500 clients in a collaborative, fast-paced environment. Perfect for recent graduates or career changers looking for structured growth opportunities.
What We Offer:
- 6-week paid training program with mentorship
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/401k)
- Tuition reimbursement for further certifications
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues using knowledge base systems
- Document interactions in CRM software with precision
- Collaborate with technical teams to resolve complex cases
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (typing, navigation)
- Strong verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer-focused mindset with patience
- Flexibility to work rotating shifts (including weekends)
- Passion for continuous improvement