Job Description
We are looking for ambitious individuals to join our growing team as an Entry Level Customer Service Representative in the heart of Raleigh, NC. At Horizon Data Solutions, we believe in nurturing talent and providing a clear career path for those ready to start their professional journey.
This is a fantastic opportunity to gain hands-on experience in a dynamic corporate environment. You will receive comprehensive training and mentorship from industry experts. We value enthusiasm, integrity, and a strong work ethic over prior experience.
Why Join Us?
- Competitive starting pay with annual performance reviews.
- Full benefits package including health, dental, and vision insurance.
- Paid training program to get you up to speed quickly.
- Clear opportunities for advancement within the company.
Don't let a lack of experience hold you back from a rewarding career. Apply today and take the first step towards your future with Horizon Data Solutions.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Accurately input and update customer data into our CRM database systems.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Collaborate with team members to meet daily and monthly departmental performance goals.
- Assist in the onboarding and training of new entry-level staff members.
- Perform general administrative duties to support the smooth operation of the office.
- Monitor and report on common customer feedback trends to management.
Qualifications
- High School Diploma or GED equivalent.
- Strong communication skills with the ability to listen actively and speak clearly.
- Basic computer proficiency and typing speed.
- Willingness to learn new software and company procedures.
- Reliable internet connection and a quiet workspace for remote/hybrid work.
- A positive attitude and a desire to grow within the company.