Job Description
Are you ready to launch your career in a dynamic and supportive environment? Philly Connects Solutions is looking for motivated, entry-level individuals to join our growing team as Customer Service Representatives.
We are committed to hiring talent regardless of background, as long as you have a strong work ethic and a positive attitude. We provide extensive paid training and mentorship to ensure your success. If you are eager to learn and grow professionally, this is the perfect opportunity for you.
Why Join Us?
- Competitive pay starting at $18/hr.
- Full benefits package including health, dental, and vision.
- Career advancement opportunities within the company.
- Modern, collaborative office environment in the heart of Philadelphia.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Conduct product demonstrations and provide detailed information to prospective clients.
- Collaborate with the sales and marketing teams to support client retention initiatives.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Identify customer needs and recommend appropriate solutions or services.
- Assist in the development of internal training materials and process improvements.
Qualifications
- High school diploma or GED required; Bachelor’s degree is a plus.
- No prior professional experience is necessary; we train you!
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced setting.
- Proficiency with computers and basic software applications.
- A positive demeanor and a genuine desire to help people succeed.