Job Description
Are you looking to launch your career in a dynamic environment in the heart of Oakland? Oakland Growth Solutions is seeking motivated Entry Level Customer Service Representatives to join our growing team. We value enthusiasm, integrity, and a strong work ethic.
In this role, you will be the first point of contact for our valued clients, ensuring a positive experience and resolving inquiries efficiently. We offer comprehensive training and a clear pathway for advancement.
Why Join Us?
- Competitive hourly pay ($18-$22/hr).
- Flexible part-time scheduling to fit your lifestyle.
- On-the-job training and professional development opportunities.
- Supportive and inclusive team culture.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints and issues with patience and a focus on retention.
- Accurately document customer interactions and account information in our CRM system.
- Assist in the sales process by identifying customer needs and offering tailored solutions.
- Collaborate with the team to meet daily and weekly performance targets.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, CRM software).
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection and a quiet workspace.
- Valid driver's license and reliable transportation (for occasional on-site meetings).