Job Description
Are you looking for an exciting career opportunity in Detroit, MI? Metro Connect Systems is currently Urgently Hiring for Entry-Level Customer Service Representatives. We provide Paid On-the-Job Training for candidates who are eager to learn and grow. Join our team and start building a future in the customer experience industry today.
Why Join Us?
- Zero Experience Required: We train you from day one.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on performance.
- Flexible Scheduling: We offer shifts to accommodate various lifestyles.
- Health Benefits: Comprehensive medical, dental, and vision insurance for full-time employees.
We are expanding our operations to Ohio and are looking for passionate individuals to help us scale. If you are a reliable communicator with a positive attitude, we want to hear from you.
Responsibilities
- Interact with customers via phone, email, and live chat to address inquiries and resolve issues efficiently.
- Provide accurate information regarding products, services, and company policies.
- Build and maintain strong relationships with clients to ensure high satisfaction and retention rates.
- Collaborate with the sales and support teams to achieve daily and monthly team targets.
- Document customer interactions and feedback in our CRM system accurately.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED equivalent is required.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to work in a fast-paced, target-driven environment.
- Reliable computer and high-speed internet connection (work-from-home hybrid or office based).
- Basic computer proficiency and willingness to learn internal software tools.
- Willingness to undergo a background check and drug screening.