Job Description
Are you ready to kickstart your career without the need for prior experience? Horizon Talent Partners is currently seeking enthusiastic individuals to join our dynamic team as Entry-Level Customer Service Representatives. We are offering immediate hire opportunities with comprehensive paid training programs designed to set you up for success in the competitive Charlotte market.
We believe in promoting from within and providing a supportive environment for growth. If you are motivated, reliable, and ready to learn, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer communications via phone, email, and chat.
- Resolve customer inquiries and complaints with a focus on satisfaction, retention, and problem resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with the sales and support teams to ensure seamless operations and customer satisfaction.
- Document customer interactions and feedback for continuous improvement.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and ability to navigate multiple software applications quickly.
- Strong verbal and written communication skills.
- Ability to work independently and effectively as part of a team.
- Reliable internet connection and a dedicated workspace are essential.
- A positive attitude and a willingness to learn are a must.