Job Description
We are currently seeking a highly motivated Entry Level Customer Service Representative to join our dynamic team in Oakland, California. If you are looking for a career that offers growth, competitive pay, and the opportunity to make a real impact, this is the perfect role for you.
No experience is necessary! We provide comprehensive on-the-job training to help you succeed. If you are a self-starter with excellent communication skills and a desire to learn, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Full-time, stable employment with benefits.
- Career advancement opportunities.
- Modern office environment in downtown Oakland.
We are urgently looking for individuals who are ready to start immediately and committed to delivering excellence in customer satisfaction.
Responsibilities
- Greet and assist customers via phone, email, and in-person with professionalism and enthusiasm.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and support teams to identify cross-selling opportunities.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Stay updated on company products, services, and policies to provide accurate information.
- Participate in daily team meetings and training sessions to improve performance.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable computer and high-speed internet connection (required for remote/hybrid components).
- Positive attitude and a willingness to learn new skills quickly.
- Availability for full-time shifts, including weekends if necessary.
- Ability to stand for extended periods and handle physical tasks.