Job Description
Are you looking for an entry-level job in Oklahoma City that offers growth, stability, and a supportive team environment? Apex Support Solutions is currently hiring dedicated individuals to join our full-time customer service team. We pride ourselves on being an equal opportunity employer that values talent and potential over just experience.
We provide comprehensive paid training to ensure you have the tools you need to succeed. If you are a motivated self-starter ready to launch your career, we want to hear from you.
Why Choose Us?
- Competitive hourly pay starting at $18.00
- Full-time schedule with benefits (Medical, Dental, Vision)
- On-the-job training and mentorship programs
- Career advancement opportunities within the company
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and positive attitude.
- Troubleshoot basic technical issues and resolve customer concerns efficiently to ensure high satisfaction scores.
- Accurately document customer interactions and account information into the CRM database.
- Collaborate with team members and management to develop solutions to complex customer problems.
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
- Identify opportunities to cross-sell or upsell products and services to existing clients.
Qualifications
- High school diploma or GED equivalent required; college students are encouraged to apply.
- No prior professional experience is necessary; we provide all the training you need.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer proficiency, including typing speed of at least 35 WPM and familiarity with web browsers.
- The ability to work in a fast-paced environment while maintaining a positive demeanor.
- Reliable internet connection and a dedicated home office space (if remote) or willingness to work on-site.