Job Description
Are you looking for an exciting career opportunity in Charlotte, NC?
Charlotte Digital Solutions is currently hiring for Entry Level Customer Service Representatives. We offer comprehensive training, a supportive team environment, and a clear path for growth. No prior experience is necessary—just a strong work ethic and a willingness to learn.
Join our team and start building a future in the tech and service industry today!
Why Join Us?
- Competitive pay starting at $15.00/hr
- Full-time schedule with benefits
- On-the-job training provided
- Opportunities for advancement
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide excellent service.
- Assist with data entry and maintaining accurate customer records in our CRM systems.
- Learn and utilize basic technical troubleshooting skills to assist clients.
- Collaborate with the team to meet daily and weekly performance goals.
- Provide feedback on customer trends to help improve service protocols.
- Document all customer interactions and resolutions efficiently.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills.
- Strong communication skills and a positive attitude.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation (if required for on-site shifts).