Job Description
Welcome to a career-defining opportunity at Baltimore Tech Solutions. We are currently seeking enthusiastic individuals to join our growing team as Customer Service Representatives. If you are looking for an entry-level position with immediate openings and a clear path for career advancement, this is the place for you.
We value integrity, dedication, and a willingness to learn. As an urgent hiring initiative, we are looking for passionate candidates ready to start immediately.
Why Choose Us?
- Immediate Start: Don't wait weeks for a call. We hire fast.
- No Experience Needed: We provide comprehensive on-the-job training.
- Career Growth: Proven internal promotion track record.
- Modern Environment: State-of-the-art office in the heart of Baltimore.
Responsibilities
- Answer incoming customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Enter and update customer data into the company database accurately.
- Collaborate with the support team to escalate complex issues.
- Maintain a professional and positive demeanor at all times.
- Assist in the development of training materials for new hires.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent written and verbal communication skills.
- Basic computer proficiency (typing speed > 35 WPM is a plus).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation to the Baltimore location.