Job Description
Are you looking for a fresh start and a chance to build a long-term career? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in Chicago, Illinois.
We understand that everyone starts somewhere. That is why we offer comprehensive paid training to all new hires. If you have a positive attitude, strong communication skills, and a willingness to learn, we want to hear from you.
Join a fast-paced team where your growth is our priority. We provide the tools and support you need to succeed in the competitive world of client relations.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account inquiries, and order tracking.
- Document all interactions accurately in our CRM system.
- Collaborate with team leads to resolve complex customer issues efficiently.
- Maintain a high level of customer satisfaction through empathetic communication.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- No prior experience required; training is provided.
- High school diploma or GED equivalent.
- Must be 18 years of age or older.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and a customer-first mindset.