Job Description
Are you looking to launch a rewarding career in the heart of Tennessee? Nashville Growth Partners is seeking driven, motivated individuals to join our dynamic team as Entry Level Customer Service Representatives. We are committed to professional development and provide comprehensive training and mentorship for all new hires, making this the perfect opportunity for those starting their journey.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier support. We value enthusiasm, a willingness to learn, and a positive attitude over prior technical experience.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Learn and utilize our internal CRM software to track customer interactions and update records.
- Assist in the onboarding process for new clients and explain company services clearly.
- Collaborate with team members to resolve complex issues and improve service protocols.
- Maintain a professional and positive demeanor during high-volume periods.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High School Diploma or GED is required.
- Must be at least 18 years of age.
- Strong communication skills and the ability to listen actively.
- Basic computer literacy (typing speed of 35+ WPM is a plus).
- A valid driver's license and reliable transportation are required.
- Ability to work full-time, including weekends and holidays.