Job Description
We are seeking motivated individuals to join our dynamic team as Entry-Level Customer Service Representatives. In this role, you will be the face of our brand, engaging with clients to resolve inquiries and provide top-tier service. We value potential and drive over previous experience, offering comprehensive on-the-job training to help you succeed.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance from day one.
- Career growth opportunities into management roles.
- Modern, collaborative office environment.
Don't let a lack of experience hold you back. We provide the tools and support you need to launch a successful career. Apply today to become part of the Horizon family!
Responsibilities
- Handle a high volume of incoming and outgoing customer calls with professionalism and empathy.
- Assist customers in resolving product inquiries, billing issues, and technical difficulties.
- Process orders, returns, and exchanges accurately using our CRM software.
- Build and maintain long-term relationships with clients to ensure satisfaction and retention.
- Identify opportunities for upselling and cross-selling products and services.
- Document customer interactions and feedback within the company database.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
Qualifications
- High school diploma or GED required; college students are encouraged to apply.
- Strong verbal communication skills and the ability to speak clearly and confidently.
- Willingness to learn new systems and adapt to a fast-paced environment.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a genuine desire to help others succeed.