Job Description
Launch your career with our comprehensive paid training program! GrowthEdge Solutions Inc. is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in sunny Orlando, Florida. No prior experience required – we invest in your success through industry-leading training, mentorship, and growth opportunities. Enjoy competitive pay, full benefits, and a supportive environment where your skills flourish.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master our CRM system and product knowledge through structured training
- Resolve inquiries efficiently while maintaining high customer satisfaction scores
- Collaborate with cross-functional teams to enhance service processes
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to drive business growth
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to grow professionally
- Valid Florida driver's license (for occasional off-site meetings)
- Pass background check and drug screening