Job Description
Are you looking for a rewarding career opportunity in the heart of Boston? We are currently seeking motivated, driven individuals to join our team as Entry Level Customer Service Representatives. This is a fantastic opportunity for recent graduates or anyone looking to start their career in a supportive, fast-paced environment.
No prior experience is necessary! We provide comprehensive on-the-job training to ensure you have the skills you need to succeed. If you are a problem solver with a positive attitude, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently to ensure high levels of customer satisfaction.
- Process customer orders, returns, and exchanges accurately and in a timely fashion.
- Enter and update customer information into our database systems with a high degree of accuracy.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to multitask and manage time effectively in a busy office setting.
- Basic computer proficiency and willingness to learn new CRM software.
- A reliable computer with a high-speed internet connection.
- Reliable transportation to and from the office in downtown Boston.