Job Description
We are urgently hiring motivated individuals to join our growing team in Virginia Beach, VA. This is an excellent opportunity for entry-level candidates looking to kickstart their career in customer service and sales. We offer comprehensive training and a supportive environment to help you succeed.
At Horizon Group, we believe in promoting from within and investing in our employees' future. If you have a positive attitude and a strong work ethic, we want to hear from you.
Responsibilities
- Customer Support: Assist customers with inquiries regarding products, services, and account details via phone and email.
- Issue Resolution: Address and resolve customer complaints efficiently to ensure high levels of satisfaction and retention.
- Data Management: Maintain accurate and up-to-date customer records in our CRM database.
- Team Collaboration: Work closely with team leads and colleagues to meet daily performance targets and goals.
- Training: Complete all required onboarding and ongoing training programs to enhance product knowledge.
- Feedback Loop: Communicate common customer issues back to management to help improve our services.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: No prior experience required; we provide full training.
- Skills: Strong verbal communication skills and a professional phone manner.
- Attitude: Ability to work in a fast-paced environment and adapt to new procedures quickly.
- Availability: Reliable attendance and the ability to work a full-time schedule (Monday - Friday).
- Computer: Basic computer literacy and typing proficiency.