Job Description
Are you looking to launch your career in Cleveland, OH?
We are a growing technology firm seeking enthusiastic individuals to join our support team. We value attitude over experience, meaning no prior work history is required—just a strong willingness to learn and grow with us.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you apply.
- Competitive Pay: $15 - $18/hour based on performance.
- Comprehensive Training: We provide full paid training to ensure your success.
- Career Advancement: Clear pathways to senior support and management roles.
We are looking for reliable, friendly, and motivated candidates who want to build a future in customer service and telecommunications.
Responsibilities
- Answer incoming customer calls and emails regarding technical products and services.
- Assist customers with account inquiries, troubleshooting, and product information.
- Document customer interactions accurately in our CRM system.
- Resolve customer issues efficiently while maintaining a high level of satisfaction.
- Collaborate with the team to improve service processes and response times.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills (30+ WPM).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and quiet workspace for remote training.