Job Description
Start your career today with Wichita Community Services! We're hiring enthusiastic individuals for our Entry-Level Customer Service Representative positionâno experience required! If you're passionate about helping others and eager to grow professionally, this is your perfect opportunity.
Why Join Us?
- Comprehensive paid training program
- Career advancement opportunities
- Health benefits and retirement plans
- Supportive team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns
- Document interactions in CRM systems
- Collaborate with team members to ensure customer satisfaction
- Meet performance metrics for call quality and resolution time
- Attend weekly training sessions to enhance skills
- Uphold company values and service standards
Qualifications
- No prior experience requiredâtraining provided!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and customer-focused mindset
- Ability to work flexible hours (including weekends)
- Pass background check and drug screen