Job Description
Are you looking for a career opportunity in Dallas, TX that offers stability, growth, and comprehensive training? We are currently seeking Entry Level Customer Service Representatives to join our growing night shift team. No prior experience is required; we provide all the tools you need to succeed.
As a night shift team member, you will play a crucial role in ensuring our clients receive top-tier support during off-hours. This position is perfect for individuals seeking a flexible schedule and a clear path to professional advancement. Take advantage of our on-site training program designed to accelerate your career in the tech and service industry.
Responsibilities
- Handle High-Volume Inquiries: Process customer orders, answer questions, and resolve issues via phone, email, and chat with a professional demeanor.
- Data Entry & Documentation: Accurately input customer information into our CRM systems and maintain detailed, up-to-date records.
- Problem Resolution: Troubleshoot basic customer issues and escalate complex matters to senior management when necessary.
- Team Collaboration: Work closely with day-shift teams to ensure a seamless handover of ongoing cases and maintain workflow continuity.
- Adherence to Procedures: Follow company protocols and quality assurance standards to ensure high customer satisfaction scores.
- Product Training: Complete all required training modules to become proficient in our products and services.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience required; entry-level candidates are encouraged to apply.
- Skills: Basic computer proficiency and typing skills (40+ WPM).
- Communication: Strong verbal and written communication skills with a professional demeanor.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Attendance: Reliable attendance and a strong work ethic.