Job Description
We are looking for motivated and energetic individuals to join our team in New York as Entry Level Customer Service Representatives. This is a fantastic opportunity for recent graduates or anyone looking to kickstart a career in a dynamic corporate environment. We value dedication, curiosity, and a willingness to learn.
What We Offer
- Competitive Salary: $18 - $24 per hour based on experience.
- Comprehensive Training: No prior experience required; we provide full paid training to set you up for success.
- Career Growth: Clear pathways for promotion within the company.
- Benefits: Medical, dental, and vision insurance, paid time off, and 401(k) matching.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account issues, and order tracking.
- Accurately document all customer interactions and resolutions in the CRM system.
- Collaborate with team leads to ensure high levels of customer satisfaction.
- Identify trends in customer feedback and suggest improvements to service protocols.
- Meet daily performance targets regarding call volume and resolution rates.
- Maintain a positive and professional demeanor at all times, representing the brand image.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills with a friendly demeanor.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace are essential for remote roles.
- Self-motivated with a strong desire to learn and grow professionally.