Job Description
Are you ready to kickstart your career in Minneapolis? Apex Digital Solutions is currently seeking a motivated, friendly, and professional Entry Level Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional service and are looking for individuals who are eager to learn, grow, and succeed.
This is a fantastic opportunity for someone with no prior experience who is looking for a stable, full-time job with room for advancement. We provide comprehensive training and a supportive environment to help you become a top performer.
Why Join Us?
- Competitive hourly pay ($18-$22/hr)
- Health, Dental, and Vision insurance
- Paid training and career development programs
- Modern, collaborative work environment
If you are a quick learner with a positive attitude, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately.
- Resolve customer complaints and issues with patience and empathy, escalating complex cases when necessary.
- Update and maintain customer records in our CRM database.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Able to work full-time, including some weekends and holidays.
- Ability to work in a fast-paced, dynamic team environment.
- Must be willing to undergo a background check.