Job Description
Are you ready to launch a rewarding career in customer service? Apex Support Solutions is looking for driven individuals to join our team as Entry Level Customer Service Representatives in Minneapolis, MN. We value potential and attitude over experience, offering a comprehensive training program to help you succeed.
We are seeking friendly, reliable, and hardworking candidates who are eager to learn and grow within a fast-paced corporate environment. If you are looking for a job that offers stability, professional development, and a supportive team culture, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive training and mentorship
- Growth opportunities into management roles
- Health, dental, and vision insurance after 90 days
- Modern office environment in the heart of Minneapolis
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Answer product and service inquiries and resolve issues with empathy and efficiency.
- Accurately document all customer interactions and transactions in our CRM system.
- Assist in the onboarding process for new clients and team members.
- Collaborate with cross-functional teams to improve service delivery.
- Participate in daily team meetings and training sessions to stay updated on company policies.
Qualifications
- High school diploma or equivalent required (Bachelor's degree is a plus).
- No prior customer service experience necessary; we provide the training.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multi-task and prioritize tasks in a busy environment.
- Reliable internet connection and computer access for remote training options.