Job Description
Are you looking for a rewarding career in Louisville, KY? Kentucky Connect Solutions is seeking motivated individuals to join our growing team as Entry Level Customer Service Representatives. We provide comprehensive training, so no prior experience is required—just a positive attitude and a strong work ethic.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met efficiently and professionally. We believe in fostering talent from within, making this the perfect opportunity for recent graduates or those looking to start a stable, full-time career.
What You'll Do:
Our team is dedicated to excellence. You will handle a variety of tasks that ensure our clients receive top-tier support. If you are eager to learn and grow, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and friendly tone.
- Resolve customer issues and complaints by identifying the problem and offering effective solutions.
- Accurately document all customer interactions and account details in our internal database.
- Collaborate with cross-functional team members to improve service processes and customer satisfaction.
- Learn and utilize various CRM software and internal tools to track account status and history.
- Assist in onboarding new team members and participating in daily team meetings.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and typing proficiency (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work full-time hours, including some evenings if necessary.
- Reliable internet connection and a quiet workspace are required.
- A positive mindset and a willingness to learn new technologies.