Job Description
Are you looking to start your career in the heart of Kansas City? Metro Customer Connect is currently hiring ambitious, enthusiastic individuals for our Entry-Level Customer Service team. We are committed to providing comprehensive training and a supportive environment where you can grow without prior experience required.
Join a dynamic team that values dedication and offers competitive pay. Whether you are a recent high school graduate or looking for a fresh start, this is your opportunity to build a successful future in the customer service industry.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high levels of customer satisfaction.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in our internal systems.
- Collaborate with the sales and support team to identify solutions for complex customer needs.
- Maintain a positive and helpful attitude during every customer interaction.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to learn new software and company policies quickly.
- A positive attitude and willingness to work in a fast-paced environment.