Job Description
Are you looking to kickstart your career in a dynamic and fast-paced environment? Apex Solutions Group is seeking motivated and energetic Entry Level Customer Service Representatives to join our growing team in Jacksonville, Florida.
We value talent, attitude, and the drive to succeed. Whether you are a recent graduate or looking to pivot into a new industry, we provide comprehensive training and a clear pathway for professional advancement.
Why Join Us?
- Competitive entry-level salary and performance bonuses.
- Full benefits package including health, dental, and vision insurance.
- Opportunities for rapid career growth and management training.
- Modern office environment with a collaborative culture.
Responsibilities
- Handle Inquiries: Receive and resolve customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to provide accurate information.
- Issue Resolution: Troubleshoot basic account issues and escalate complex problems to senior staff when necessary.
- Data Entry: Maintain accurate and up-to-date customer records in our CRM database.
- Team Collaboration: Work closely with the sales and support teams to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and report trends to management to help improve service quality.
Qualifications
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Attitude: A positive, professional demeanor and a willingness to learn new skills.
- Reliability: Punctual and able to work a full-time schedule, including weekends if required.
- Experience: No prior customer service experience is necessary; we train you!