Job Description
Welcome to Apex Logistics Solutions, a premier provider of supply chain and logistics services. We are currently seeking motivated individuals to join our team as Entry Level Customer Service Representatives. If you are looking for an immediate start and a career path with growth potential, we invite you to apply today.
Our Commitment:
We believe in investing in our people. Whether you are just starting your career or looking for a change, our training programs are designed to help you succeed. We are looking for candidates in Long Beach, Ohio, who are ready to hit the ground running.
Key Responsibilities:
- Greet and assist customers via phone and email with a friendly and professional demeanor.
- Process customer orders, track shipments, and manage returns efficiently.
- Update and maintain accurate customer databases and records.
- Collaborate with the warehouse and shipping departments to resolve delivery issues.
- Handle customer inquiries and complaints with patience and problem-solving skills.
- Identify opportunities to upsell products or services to existing clients.
Responsibilities
- Greet and assist customers via phone and email with a friendly and professional demeanor.
- Process customer orders, track shipments, and manage returns efficiently.
- Update and maintain accurate customer databases and records.
- Collaborate with the warehouse and shipping departments to resolve delivery issues.
- Handle customer inquiries and complaints with patience and problem-solving skills.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable transportation is preferred.