Job Description
Immediate opportunity for motivated individuals in Columbus, OH! Join our dynamic team as an Entry-Level Customer Service Representative and launch your career with comprehensive training and rapid advancement paths. No prior experience required – we're seeking passionate individuals ready to excel in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture that values your growth.
Urban Support Solutions is a leading provider of client support services, committed to empowering new talent through structured onboarding programs. Our Columbus headquarters offers modern facilities and a collaborative atmosphere where your contributions make an immediate impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using company protocols and problem-solving frameworks
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives as you gain expertise
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Basic computer proficiency including typing (35+ WPM preferred)
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Reliable transportation to downtown Columbus location
- Flexible availability for day/evening shifts (including weekends)