Job Description
Join our dynamic team at Phoenix Solutions Group as an Entry Level Customer Service Representative! We're seeking motivated individuals to start immediately and build rewarding careers in customer support. No experience necessary – we provide comprehensive training to help you succeed.
Enjoy competitive pay, flexible scheduling, and a supportive work environment where your growth matters. As a key member of our client service team, you'll directly impact customer satisfaction while developing valuable professional skills. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities for process improvements and share with management
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- No prior experience necessary – we welcome career changers and recent graduates
- Strong verbal communication skills and ability to explain technical concepts clearly
- Proficiency with basic computer applications and willingness to learn new software
- Exceptional problem-solving abilities and customer-focused mindset
- Ability to work flexible shifts including evenings and weekends as needed
- Positive attitude and team player committed to delivering exceptional service