Job Description
Welcome to Apex Support Services, a premier organization dedicated to delivering exceptional service to our clients across Texas. We are currently looking for motivated individuals to join our team as Customer Service Representatives. This is a fantastic opportunity for recent graduates or anyone seeking to start a stable career with no prior experience required.
Why You Will Love Working Here:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Full Benefits: Health, dental, and vision insurance from day one.
- Growth: Clear career path from Entry Level to Team Lead within 12-18 months.
- Modern Environment: Collaborative office space in the heart of downtown Houston.
If you possess a positive attitude and a willingness to learn, we will provide the training you need to succeed.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers in navigating our products and services, answering questions regarding features and pricing.
- Document all customer interactions and feedback accurately into the internal database.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Collaborate with the sales and technical support teams to ensure a seamless customer experience.
- Identify opportunities to cross-sell relevant products to existing clients.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED is required; a bachelor's degree is a plus but not mandatory.
- Basic computer proficiency and typing speed of 35+ WPM.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Reliable transportation is preferred.