Job Description
Are you ready to kickstart your career in a dynamic environment?
Apex Support Solutions is currently seeking motivated Entry Level Customer Service Representatives to join our growing team in Fresno, CA. We offer a competitive hourly wage, comprehensive paid training, and a supportive culture that values your growth and development.
As a part of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. This is an excellent opportunity for individuals looking for part time jobs in Fresno, CA that offer flexibility and career advancement.
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone and email with product information, account questions, and order tracking.
- Resolve Issues: Diagnose and troubleshoot customer problems, providing effective solutions to ensure satisfaction.
- Data Entry: Maintain accurate and up-to-date customer records in our CRM system.
- Process Transactions: Process returns, exchanges, and payments accurately and securely.
- Team Collaboration: Work closely with other departments to ensure a seamless customer experience.
- Adhere to Scripts: Follow standard operating procedures and communication scripts to maintain brand consistency.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: No prior customer service experience required; we provide full training.
- Skills: Strong verbal communication skills and the ability to explain complex concepts simply.
- Computer Proficiency: Basic computer skills and familiarity with navigating web browsers and software applications.
- Availability: Must be available to work flexible shifts, including evenings and weekends.
- Reliability: Punctual and dependable with a positive attitude.