Job Description
Are you ready to launch your career in Denver? Apex Support Services is currently hiring immediately for dynamic Entry-Level Customer Service Representatives. We are looking for motivated individuals who are eager to learn, grow, and succeed in a fast-paced environment.
Why Choose Us?
- No Experience Required: We provide comprehensive on-the-job training.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Career Growth: Clear pathways to advancement into Team Lead and Management roles.
- Modern Environment: Work in a supportive, tech-forward office in the heart of Denver.
We are looking for team players who can handle high call volumes with patience and professionalism. Join our team today and start building the future you want!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions and feedback accurately in our CRM system.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with the support team to troubleshoot complex service issues.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced setting.
- Basic computer proficiency with Microsoft Office Suite.
- Reliable internet connection and home office setup if remote work is applicable.
- A positive attitude and a genuine desire to help others.