Job Description
Are you looking for a career that offers flexibility, growth, and the ability to get paid daily? Horizon Workforce Solutions is hiring Entry Level Customer Service Representatives in Austin, Texas to join our high-performing team.
We understand the importance of financial stability. That’s why we offer Daily Pay options, allowing you to access your earnings as soon as you finish your shift. No experience is required—we provide comprehensive training!
As a member of our team, you will be the face of our brand, resolving customer inquiries with empathy and efficiency. We are looking for motivated individuals who are ready to start their professional journey immediately.
Responsibilities
- Handle inbound and outbound customer calls with a focus on first-call resolution.
- Assist customers with product inquiries, account issues, and billing questions.
- Document all interactions accurately in our CRM system.
- Collaborate with team leads to identify process improvements.
- Maintain a professional and positive demeanor during high-volume periods.
- Resolve complaints and escalations in a calm and effective manner.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and typing skills (25+ WPM).
- Reliable internet connection and home office setup (if remote).
- Excellent verbal and written communication skills.
- A positive attitude and willingness to learn.
- Ability to pass a background check and drug screen.