Job Description
Are you looking for a rewarding career that starts tomorrow? Horizon Digital Solutions is currently seeking motivated and enthusiastic Entry Level Customer Service Representatives to join our growing team in Chicago, Illinois.
As a leading provider of digital solutions, we are committed to excellence in client support and satisfaction. We are currently expanding our operations and are looking for individuals who are eager to learn, grow, and make an immediate impact. Whether you are starting your career or looking for a fresh opportunity, we provide comprehensive training and a supportive environment.
Why Join Us?
- Immediate Start: Onboarding begins within 24 hours of acceptance.
- Competitive Pay: Earn $18.00 - $22.00 per hour depending on experience.
- Full Training: No prior experience required; we teach you everything you need to know.
- Modern Environment: Work in a state-of-the-art facility in the heart of downtown Chicago.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account status to ensure high customer satisfaction.
- Process orders, returns, and exchanges accurately while maintaining detailed records.
- Identify and escalate complex customer issues to the senior management team when necessary.
- Collaborate with the sales and technical support teams to ensure a seamless customer experience.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma, GED, or equivalent work experience.
- Basic computer literacy and proficiency with MS Office applications.
- Strong verbal and written communication skills with a professional tone.
- Ability to multitask and prioritize tasks in a fast-paced, dynamic environment.
- Reliable internet connection and a quiet workspace (if working remotely).
- A positive attitude and a genuine desire to help others succeed.