Job Description
We are looking for ambitious individuals to join our team as Entry Level Customer Service Representatives in Charlotte, NC. In this role, you will be the face of our company, handling customer inquiries and ensuring a top-tier experience for our clients.
Key Highlights:
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on performance.
- Full Training: No prior experience required—we provide comprehensive on-the-job training.
- Growth: Clear pathways for promotion to Team Lead and Management roles.
- Modern Office: Work in a collaborative, supportive environment in Uptown Charlotte.
If you are a quick learner with great communication skills, apply today to start your career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Enter and update customer information accurately into the CRM database.
- Collaborate with the support team to develop solutions for complex customer problems.
- Meet daily and weekly performance metrics regarding call volume and satisfaction scores.
- Assist in training new team members and sharing best practices.
- Maintain a deep knowledge of company products and services to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and typing skills (30+ wpm).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Problem-solving mindset with a customer-first approach.
- Willingness to learn new software systems and processes.