Job Description
Start Your Career in Baltimore Today!
We are a fast-growing company looking for enthusiastic individuals to join our team as Entry Level Customer Service Representatives. We value potential, attitude, and drive more than past experience. If you are ready to launch a full-time career with comprehensive training and growth opportunities, we want to meet you.
Located in the heart of Baltimore, our office offers a collaborative environment where every team member plays a crucial role in our success.
Responsibilities
- Customer Support: Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Issue Resolution: Troubleshoot basic account and service issues and provide accurate information to customers.
- Data Entry: Maintain and update customer records in our internal database with 100% accuracy.
- Communication: Clearly explain products and services to ensure customers understand their options.
- Team Collaboration: Work closely with team leads to meet daily and weekly performance targets.
- Feedback Collection: Gather customer feedback and report trends to management to help improve service quality.
- Adherence: Follow all company scripts, policies, and procedures strictly.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience required. We provide full training.
- Computer Literacy: Basic typing skills and familiarity with Windows or Mac operating systems.
- Communication: Strong verbal and written communication skills; must speak clearly and professionally.
- Reliability: Must be available to work full-time hours (Monday through Friday, 9:00 AM - 6:00 PM).
- Soft Skills: Ability to remain calm under pressure and a genuine desire to help others.