Job Description
Join our dynamic team at Detroit Tech Solutions and kickstart your career with comprehensive paid training! We're seeking motivated individuals to become Customer Service Representatives, providing exceptional support to our diverse client base. No prior experience required—our 4-week paid training program will equip you with industry-leading skills in communication, conflict resolution, and CRM systems. Enjoy competitive compensation, career advancement opportunities, and a supportive environment that values growth.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve inquiries efficiently using Salesforce and Zendesk platforms
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliability and punctuality for training and shifts
- Valid Michigan driver's license (for occasional off-site events)
- Pass background check and drug screening