Job Description
Launch your career with NexGen Solutions Inc. – a dynamic Indianapolis-based leader in customer experience innovation. We're seeking passionate individuals with no prior experience to join our award-winning support team. As an Entry-Level Customer Service Representative, you'll receive comprehensive paid training and mentorship to develop essential professional skills. Enjoy a modern downtown workspace, competitive benefits, and opportunities for rapid advancement within our growing organization.
Why Join Us?
- Zero experience required – we invest in your growth!
- Industry-leading onboarding program
- Health/dental/vision benefits after 60 days
- Tuition reimbursement for continuing education
- Collaborative culture with regular team events
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using our proprietary CRM system
- Document interactions with precision and professionalism
- Collaborate with senior team members on complex cases
- Meet daily performance and quality metrics
- Participate in continuous improvement initiatives
- Attend weekly skills development workshops
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Indianapolis
- Availability for flexible shifts (including weekends)
- Passion for helping others and learning new systems