Job Description
Welcome to Apex Support Services, where your potential meets opportunity. We are currently seeking driven and enthusiastic individuals to join our team as Entry Level Customer Support Associates in Memphis, TN.
We understand that you might not have prior professional experience. That’s why we are looking for people eager to learn and grow. We offer comprehensive training and a supportive environment to help you launch your career in customer service and technology.
Join us in a fast-paced, high-impact role where your attitude determines your altitude. No experience required. We provide the roadmap.
Responsibilities
- Assist customers via phone, email, and live chat with inquiries and product-related questions.
- Resolve basic technical issues and troubleshoot common customer problems efficiently.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the support team to ensure consistent service quality.
- Stay informed about company products, policies, and industry trends.
- Process orders, returns, and exchanges with a focus on customer satisfaction.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and typing skills (30 WPM minimum).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment with a positive, solution-oriented mindset.
- Reliability and punctuality are essential.
- Willingness to undergo paid training.