Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Washington Community Services! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. This part-time role offers flexible scheduling and comprehensive training to launch your career in customer service. Enjoy a supportive environment where your contributions make a real difference in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist with account management, billing questions, and service troubleshooting
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues efficiently
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive customer experience through active listening
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude with a customer-first mindset
- Ability to work independently and as part of a team
- Reliable transportation to our Washington, TX location
- Flexible availability including evenings and weekends