Job Description
Join our dynamic team in Austin as an Entry-Level Customer Service Specialist! No prior experience is required – we provide comprehensive paid training to help you succeed. This urgent hiring opportunity offers immediate start dates and career growth potential within a supportive environment. If you're motivated, eager to learn, and passionate about helping others, apply today to begin your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver exceptional service
- Adhere to company policies and compliance standards
- Continuously develop product knowledge through training modules
- Meet performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude with willingness to learn new systems
- Reliable transportation and punctual attendance
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening