Job Description
Join our dynamic team as an Entry Level Customer Service Representative and launch your career in Texas's thriving business sector! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Austin.
At Texas Growth Solutions, we believe in nurturing talent and providing clear pathways for professional growth. This full-time role offers competitive compensation, comprehensive benefits, and the chance to build foundational skills in communication, problem-solving, and client relations. If you're passionate about helping others and eager to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex issues and escalate when necessary
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience and contribute to team goals
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide comprehensive training
- Strong communication skills and ability to work in a fast-paced environment
- Basic computer literacy and willingness to learn new software systems
- Positive attitude and commitment to delivering exceptional customer service
- Ability to work flexible hours including occasional weekends
- Must be authorized to work in the United States