Job Description
Launch your career with Apex Solutions Group! We're seeking motivated individuals for our entry-level Customer Service position in Cleveland. No experience required – we provide comprehensive training to help you succeed. Join a supportive team where your growth matters. Enjoy competitive pay, benefits, and opportunities for advancement.
As a trusted leader in client support solutions, we value communication skills and enthusiasm over technical expertise. Our 8-week paid training program ensures you're fully prepared to deliver exceptional service. Work in our modern downtown office with flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience required
- Must pass background check