Job Description
Launch your career with Milwaukee Community Services! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, a supportive work environment, and opportunities for growth. Perfect for recent graduates or career changers looking to build professional skills. Our competitive benefits package includes health insurance, paid time off, and advancement pathways.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining positive relationships
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt in fast-paced environments
- Basic computer proficiency with willingness to master new systems
- Customer-focused mindset with problem-solving aptitude
- No experience necessary - training provided
- Reliability and punctuality with excellent attendance record
- Must pass background check and drug screening