Job Description
Are you looking for your first job in Kansas City? We are hiring immediately!
Metro Support Solutions is excited to welcome motivated individuals to our team as Entry-Level Customer Service Representatives. We believe that great careers start with great training and a supportive environment. If you possess a positive attitude, strong communication skills, and a drive to succeed, we want to hear from you.
In this role, you will be the face of our company, helping clients resolve issues and ensuring their satisfaction. We provide comprehensive on-the-job training, so no prior experience is necessary.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr).
- Full benefits package including health, dental, and vision.
- Clear career advancement pathways.
- Modern office environment in the heart of Kansas City.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in navigating products and services to find the best solutions for their needs.
- Log and update customer interactions and account information accurately into our CRM system.
- Collaborate with the support team to resolve complex customer issues.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a high level of product knowledge through ongoing training sessions.
Qualifications
- No prior experience required – we train you!
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation (if required for shift flexibility).