Job Description
Join our dynamic team at Tampa Bay Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional support to our clients. This immediate hire position offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Tampa. If you're passionate about helping others and ready to start your professional journey, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and resources
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service delivery
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics including call handling time and resolution rates
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn new processes
- Must pass background check and drug screening