Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level Customer Service Representative! This flexible part-time role is perfect for students or career changers looking to gain valuable experience in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and opportunities for growth within our Dallas headquarters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (students encouraged)
- Basic computer proficiency with Windows OS
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced setting
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including weekends (20-25 hrs/week)
- No prior experience required – training provided