Job Description
Join Bluegrass Solutions Group, Louisville's fastest-growing customer experience firm! We're urgently hiring passionate entry-level professionals to join our award-winning team. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive culture where your contributions matter. Help us redefine customer excellence while building your professional future in Kentucky's vibrant business hub.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with team members to improve service processes
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in continuous training programs to enhance skills
- Contribute to team initiatives for service innovation
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Reliable transportation to our downtown Louisville office
- Available for evening/weekend shifts as needed
- Eagerness to learn and grow in customer service field