Job Description
Join our dynamic team at Chicago Business Solutions as an Entry Level Customer Service Representative! We're seeking motivated individuals to immediately support our clients with exceptional service and problem-solving skills. This full-time role offers rapid onboarding and growth opportunities within a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Authorized to work in the United States