Job Description
Join Our Growing Team in Wichita, KS
Are you looking to kickstart your career with a company that values growth, dedication, and potential? Wichita Tech Solutions is currently seeking enthusiastic individuals for our Entry Level Customer Service Representative position. We provide comprehensive on-the-job training, so no prior experience is required—just a positive attitude and a willingness to learn.
As a vital part of our support team, you will be the face of our brand, ensuring our clients receive top-notch assistance. We believe in promoting from within and offer clear pathways for career advancement for those who are driven.
Responsibilities
- Resolve Customer Inquiries: Handle incoming calls, emails, and chat messages professionally to resolve issues and answer questions regarding our services.
- Provide Product Support: Assist clients in understanding our products and demonstrate how to use them effectively.
- Document Interactions: Maintain accurate and detailed records of all customer interactions, transactions, and comments in our CRM system.
- Collaborate with Teams: Work closely with sales and technical teams to ensure a seamless customer experience and address complex issues.
- Process Information: Accurately input data and update customer accounts with new information or feedback.
- Escalate Issues: Recognize when a situation requires specialized attention and escalate it to the appropriate supervisor or department.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer literacy and the ability to learn new software quickly.
- Reliability: Punctuality and the ability to work a full-time schedule (40 hours per week).
- Attitude: A strong desire to learn, a customer-first mindset, and the ability to work in a fast-paced environment.
- Language: Fluency in English is required.